Service & Contract Manager DACH

How you will achieve this

• You are responsible for the execution of existing service concepts with our customers and service partners;
• Together with the Tender Management team, you develop new service concepts for upcoming customers;
• You act as the primary contact for our customers and guide them from vehicle delivery, through commissioning, to the end of the vehicle’s life cycle;
• You are responsible for the correct execution of contractual agreements;
• You manage a customer service team consisting of office-based staff and field service employees;
• Together with the customer service team, you ensure maximum vehicle availability;
• Through regular feedback sessions with customers and service partners, you stay well-informed and actively work on handling requests and resolving issues;
• You take a proactive approach and strengthen customer relationships with a strong focus on customer satisfaction;
• You manage internal projects such as recalls, software updates, and similar initiatives.

Your profile

• You have HBO+ (Bachelor+/Higher Professional) level of working and thinking;
• You have a technical education in automotive engineering or a relevant technical background with practical experience;
• You are a people manager who easily builds support and engagement among employees and across the organization;
• You are fluent in German and English, both written and spoken; Dutch is a plus;
• You have at least 5 years of work experience in a technical role within the automotive industry (preferably buses or trucks);
• You are a team player, solution-oriented, highly independent, and communicate easily in a customer-focused manner;
• You are innovative, flexible, proactive, and strive for excellence.